Mediation is an informal process where a neutral third-party (referred to as a Mediator) assists disputing parties in reaching a mutually acceptable resolution of the dispute. 

Mediation sessions are usually held in person at a site agreed to by the parties.  Typically, the mediator will meet privately with each party to more fully explore the facts and issues of each side.  The process continues either across the table (face-to-face) or in a caucus environment.  Shuttle diplomacy is customary as the mediator moves from one side to another with possible settlement proposals.  Upon conclusion of the process, the goal is to move both sides to mutual agreement in the settlement of the dispute or contract terms.

An employer (generally private employer) or a private labor organization (on behalf of an employee) can simply call the NJSBM and request mediation services.  This verbal request is normally followed-up with a written request.  The Board can normally accommodate the request within the timeframe needed. 

Mediation is available from the NJSBM at no cost to the parties.